1. Your Right to Cancel (Consumer Contracts Regulations 2013)
You have the legal right to cancel your order within 14 days of receiving the goods without giving any reason. To exercise this right, you must notify us of your decision to cancel in writing (e.g., by email).
If you cancel within this period:
- You will receive a full refund including standard delivery costs.
- You must return the goods to us within 14 days of cancellation.
- You are responsible for the cost of returning the items.
2. Returns Eligibility
To be eligible for a return:
- Items must be unused, in the same condition you received them, and in original packaging.
- You must provide proof of purchase (e.g., order number or invoice).
The following items are not eligible for return:
- Items that have been opened or used.
- Customised or made-to-order products.
- Items returned outside the 14 day return window.
3. Faulty, Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item:
- Please contact us within 7 days of delivery.
- We will offer a replacement, exchange, or full refund.
- We will cover the cost of return postage in these cases.
4. How to Return an Item
To arrange a return, please contact us:
- Email: [email protected]
- Phone: 0345 009 5641
Please include your order number and reason for return. We will provide return instructions and a returns address.
5. Refunds
Once your return is received and inspected:
- We will notify you by email that your refund has been processed.
- Refunds will be issued to your original payment method within 7–10 working days.
6. Exchanges
If you would like to exchange an item, please contact us first to confirm availability. Exchanges are subject to stock levels and approval.